Refunds and cancellation
How the free trial, cancelling and refunds work. Last updated: 7 November 2026.
Free trial
Each organisation gets 30 days free from when it is first connected. You don't need a card for the trial, and nothing is charged during it.
If every organisation is still in its trial, the first payment is taken when the last trial ends (or at once if that is within 2 days). Stripe may email you a reminder before that first payment. An organisation whose trial has ended is charged from when you subscribe; one still in its trial joins when it ends.
Cancelling
Cancel any time in Billing in your dashboard. Your subscription then runs to the end of the month you have paid for and is not renewed. We email you to confirm, with the dates. 14 days after it ends we disconnect your organisations from Xero; we email you again 3 days before. Nothing else to do: no phone call, no form.
To stop us working with an organisation straight away, disconnect it in Organisations. We stop processing its invoices at once and delete its data, as described in the Privacy notice.
Refunds
- Part-used months are not refunded, except as below or where the law requires it.
- Charged by mistake, for example twice, or after you cancelled: we refund the charge in full.
- Service unavailable: if SectionTotal didn't work for you for a significant part of a month because of a fault on our side, tell us and we'll refund that month.
- We stop the service: if we have to stop SectionTotal, for example because Xero withdraws access, we refund the unused part of the period you paid for.
- Fewer organisations: when you disconnect one, your next invoices go down; Stripe credits the unused part of the month to your next invoice.
Refunds go back to the card you paid with. Stripe usually shows them within 5 to 10 business days, depending on your bank.
How to ask
Use Help → Contact support in your dashboard, topic Billing, or email billing@sectiontotal.com. We aim to reply within one business day.
Who this applies to
SectionTotal is a service for businesses. These terms are part of our Terms of service; where they differ, the Terms apply. Nothing here limits rights you have by law.